Delivery & Ordering FAQ

How can we help?

FAQ

Delivery

Where do you deliver to?

Auckland

Delivery zone 1 - $15
Delivery zone 2 - $25
Delivery zone 3 (Rural) - $40

Shipping will be calculated at checkout.

If you want to send flowers to a place that is not on the above delivery list then please contact hello@wildlymadlydeeply.com

What is the cut-off time for same day delivery?

Orders must be received by 11.30am for same day delivery in Auckland (non rural).

All orders after this will be sent on next day delivery unless requested on a future date. We cannot guarantee an exact delivery time. We do not deliver outside of Auckland at this stage.

What days do you deliver?

Orders will only be delivered Monday - Friday. Orders can be accepted over the weekend but will
be delivered on the Monday following.

Flower Care

How do I care for my flowers?

Your flowers need some love and care to keep them blooming:

1) Unwrap your flowers and trim the stems on a diagonal
2) Place them into fresh water and keep them out of direct sunlight
3) Renew water every 3 days to keep them lasting for longer

Vase care: hand wash only. Our vases are water tight but we advise you to put a protective covering under the vase to protect your furniture.

Returns

What is your returns policy?

Due to our products being close to nature they may have some imperfections. We embrace
these imperfections in each bunch and stand by our product 100%.

We guarantee the highest quality of our products. If for any reason your order is damaged we will endeavor to fix up any issues. Please contact us as soon as possible so we can assess any damage. If not contacted within 24 hours of receiving the goods we reserve the right to not replace your order.

For any urgent queries contact please call 021826002 or hello@wildlymadlydeeply.com

Any refunds will be refunded in the original payment method by the buyer.

You can view our full terms and conditions here.

Get in touch

Have questions about your order, or a general enquiry?